How to Clearly Communicate Your HVAC Issue

The faster we can pinpoint a problem, the less it costs you. A few observations before you call go a long way.

What's helpful to note

• When the problem started, and whether it's constant or intermittent
• Any sounds, smells, or leaks — and where
• What the thermostat says vs. how the house feels
• Whether it's the whole house or just certain rooms
• Any recent changes — a storm, a power outage, new settings

Why it matters

"It's not cooling" and "it cools fine until afternoon, then the upstairs gets warm and I hear a click outside" lead to very different — and much faster — diagnoses. Details help us bring the right parts the first time.

Not sure how to describe it? That's fine. Just tell us what you notice and our $125 diagnosis handles the rest.